Refund Policy
This page explains how refund requests for Dead Cold Cards paid features are handled.
Requesting a refund
Customers can request a refund for a Dead Cold Cards paid subscription by contacting the support email with the account email address used for the purchase and any Stripe receipt, invoice or transaction reference available.
Support contact: contact@deadcoldgames.co.uk
How requests are assessed
Refund requests are assessed according to applicable law and the circumstances of the purchase. This policy does not create a guaranteed refund period where one has not been separately stated during checkout or in a written offer.
Payment provider processing
Approved refunds are processed through Stripe where the original purchase was made through Stripe Checkout. Dead Cold Cards does not store full payment card details.
Consumer rights
Nothing in this policy affects statutory consumer rights that cannot be excluded under applicable law. This page is product policy information and is not legal advice.